The Basics of Process Mapping
The Basics of Process Mapping by Robert Damelio, published by Taylor & Francis on July 23, 1996, is an informative guide that spans 80 pages. This book presents practical insights into process mapping, emphasizing its significance in analyzing workflows and customer-supplier dynamics. It includes a case study that illustrates both levels of process mapping and offers guidelines on when to apply each type effectively.
Readers will find step-by-step instructions for creating and interpreting relationship process maps and cross-functional process maps, along with a review of commonly used flowcharts. The author clarifies the distinctions between these mapping techniques and provides detailed examples to demonstrate their application in various contexts. Covering subjects such as quality control and health care delivery, this edition serves as a resource for those looking to enhance their understanding of process mapping in business and economics.
Official synopsis Publisher
Practical and easy to read, this book contains a case study of both levels of process mapping and guidelines for when to use each type. It details the importance of process mapping in examining a work flow and customer-supplier relationships as the foundation for appropriate improvements. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly used flowchart. Highlighting the relationship of process mapping to flowcharting, he delineates the differences between a cross-functional process map, a relationship map, and a flowchart, providing detailed examples of why and how each is used in specific situations.
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