The Basics of Process Mapping, 2nd Edition
The Basics of Process Mapping, 2nd Edition by Robert Damelio is published by Taylor & Francis and was released on May 11, 2011. This edition, comprising 183 pages, provides a comprehensive introduction to process mapping, focusing on relationship maps, cross-functional process maps, and flowcharts. It has been thoroughly revised to reflect recent developments in the field, making it a valuable resource for those interested in improving work processes in various sectors, including medical and business environments.
Readers will find that this edition includes four new chapters and 75 new graphics, enhancing the understanding of flow and waste in knowledge work and business processes. The book presents a detailed case study demonstrating the application of principles and guidelines to significantly reduce lead times. Unlike typical tool-focused guides, this text integrates multiple mapping techniques within a single service work example, offering practical procedures and guidance for effectively applying these maps to enhance visibility and efficiency at various organizational levels.
Official synopsis Publisher
The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vocational technical institute, many in-house corporate continuous improvement approaches, and the United Nations’ headquarters.
Providing a complete and accessible introduction to process maps, The Basics of Process Mapping, Second Edition raises the bar on what constitutes the basics. Thoroughly revised and updated to keep pace with recent developments, it explains how relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts can be used as a set to provide different views of work.
New in the Second Edition:
- Four new chapters and 75 new graphics
- An introduction to the concepts of flow and waste and how both appear in knowledge work or business processes
- A set of measures for flow and waste
- A discussion of problematic features of knowledge work and business processes that act as barriers to flow
- Seven principles* and 29 guidelines for improving the flow of knowledge work
- A detailed (actual) case study that shows how one organization applied the principles and guidelines to reduce lead time from an average of 28 days to 4 days
Unlike “tool books” or “pocket guides” that focus on discrete tools in isolation, this text use a single comprehensive service work example that integrates all three maps, and illustrates the insights they provide when applied as a set. It contains how to procedures for creating each type of map, and includes clear-cut guidance for determining when each type of map is most appropriate. The well-rounded understanding provided in these pages will allow readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels.
*The Seven principles are integrated into Version 3 of the body of knowledge used for Lean certification by the ASQ/AME/SME/SHINGO Lean Alliance. This is the first publication of those principles and guidelines.
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