The Basics of Benchmarking
The Basics of Benchmarking by Robert Damelio, published by Taylor & Francis in August 1995, is an informative guide that spans 80 pages. This edition presents a structured approach to understanding benchmarking, beginning with an introduction to its terminology and addressing frequently asked questions. The book is designed to assist readers in navigating the benchmarking process effectively.
Readers will find a detailed exploration of the three phases of benchmarking: Analysis, Discovery, and Implementation. Each phase is accompanied by practical tools, including charts and checklists that outline essential questions and expected outputs. Additionally, the book concludes with a comprehensive process map and a description of the site visit process, making it a valuable resource for those interested in business and economics, quality control, and manufacturing.
Official synopsis Publisher
The first part of The Basics of Benchmarking provides a guide to the language of benchmarking and answers some commonly asked questions. The second part of the book walks through the three phases of the benchmarking process — Analysis, Discovery, and Implementation — and provides charts and checklists on what questions should be answered at each phase, and what outputs should be produced. The book closes with a complete process map and outlines the entire site visit process.
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