Books like World Class IT Service Delivery

#1

Dynamics and Change in Organizations

H. W. M. Gazendam

Themes: Computers & Information Technology • Business & Productivity Software • Strategic Planning

#2

Mastering Salesforce Reports and Dashboards Drive Business Decisions with Your CRM Data

David Carnes

Themes: Business Intelligence • Customer Relations • Business & Productivity Software

#3

The Social Business Imperative Adapting Your Business Model to the Always-connected Customer

Clara Chung-wai Shih

Themes: Customer Relations • Computers & Information Technology • Strategic Planning

#4

Digital Transformation Build Your Organization’s Future for the Innovation Age

Lindsay Herbert

Themes: Customer Relations • Computers & Information Technology • Strategic Planning

#5

Information Technology Strategies How Leading Firms Use IT to Gain an Advantage

William V. Rapp

Themes: Computers & Information Technology • Business & Productivity Software • Strategic Planning

#6

Managing Enterprise Information Technology Acquisitions Assessing Organizational Preparedness

Harekrishna Misra

Themes: Computers & Information Technology • Business & Productivity Software • Computer Science

#7

Toward Corporate IT Standardization Management Frameworks and Solutions

Robert Van Wessel

Themes: Computers & Information Technology • Business & Productivity Software • Computer Science

#8

Hacker Culture and the New Rules of Innovation

Tim Rayner

Themes: Computers & Information Technology • Strategic Planning • Computer Science

#9

Customer Centricity The Huawei Philosophy of Business Management

Weiwei Huang

Themes: Customer Relations • Computers & Information Technology • Strategic Planning

#10

Fuzzy Methods for Customer Relationship Management and Marketing Applications and Classifications

Andreas Meier

Themes: Business Intelligence • Customer Relations • Business & Productivity Software

#11

It’s Not the Size of the Data — It’s How You Use It Smarter Marketing with Analytics and Dashboards

Koen Pauwels

Themes: Business Intelligence • Computers & Information Technology • Business & Productivity Software

#12

Successful Business Intelligence

Howson, Cindi

Themes: Business Intelligence • Computers & Information Technology • Business & Productivity Software

#13

After Steve How Apple Became a Trillion-Dollar Company and Lost Its Soul

Tripp Mickle

Themes: Infrastructure • Computers & Information Technology • Management

#14

Business Agility and Information Technology Diffusion IFIP TC8 WG 8.6 International Working Conference, May 8-11, 2005, Atlanta, Georgia, USA

Richard Baskerville

Themes: Computers & Information Technology • Business & Productivity Software • Management

#15

Information Systems What Every Business Student Needs to Know, Second Edition

Efrem G. Mallach

Themes: Computers & Information Technology • Business & Productivity Software • Computer Science

#16

The Future of IoT Leveraging the Shift to a Data Centric World

Don DeLoach

Themes: Computers & Information Technology • Business & Productivity Software • Strategic Planning

#17

Driving Digital Strategy A Guide to Reimagining Your Business

Sunil Gupta

Themes: Computers & Information Technology • Strategic Planning • Management

#18

Prediction Machines The Simple Economics of Artificial Intelligence

Ajay Agrawal

Themes: Computers & Information Technology • Strategic Planning • Management

#19

Ninja Future Secrets to Success in the New World of Innovation

Gary Shapiro

Themes: Computers & Information Technology • Strategic Planning • Management

#20

Strategic Development of Technology in China Breakthroughs and Trends

Kelly Luo

Themes: Computers & Information Technology • Computer Science • International

#21

Beyond Blame Learning from Failure and Success

Dave Zwieback

Themes: Computers & Information Technology • Computer Science • Management

#22

Airline Industry Poised for Disruptive Innovation?

Nawal K. Taneja

Themes: Infrastructure • Strategic Planning • International

#23

Competing in the Age of AI Strategy and Leadership when Algorithms and Networks Run the World

Marco Iansiti

Themes: Computers & Information Technology • Strategic Planning • Management

#24

All-In on AI How Smart Companies Win Big with Artificial Intelligence

Thomas H. Davenport

Themes: Computers & Information Technology • Strategic Planning • Management