Beyond Blame Learning from Failure and Success
Beyond Blame Learning from Failure and Success by Dave Zwieback, published by O’Reilly in 2015, is a concise guide that addresses the importance of conducting blameless postmortem analyses in the context of IT and management. With 73 pages, this book emphasizes that failure is an inevitable part of any project, and understanding the underlying causes is crucial for improvement. Zwieback presents a framework for IT professionals, including system administrators and team managers, to analyze outages and near-misses without attributing blame to individuals, thereby fostering a more constructive environment for learning.
Readers will find practical strategies for mitigating stress during outages and enhancing communication in high-stakes situations. The book outlines steps for collecting relevant data prior to postmortem discussions and focuses on identifying the actual causes and conditions of failures. Additionally, Zwieback provides techniques for effectively documenting postmortems for various audiences. This edition serves as a valuable resource for those involved in decision-making, problem-solving, and management within the realms of business and technology.
Official synopsis Publisher
Failure is inevitable and a postmortem analysis, conducted in an open, blameless way, is the best way for IT techs and managers to learn from outages and near-misses. But when the “root cause” is determined to be “human error” (or worse, particular humans), the real causes and conditions are lost.
In this insightful book, IT veteran Dave Zwieback shows you an approach for making postmortems blameless, so you can focus instead on addressing areas of fragility within systems and organizations. If you’re involved with assessing why something goes wrong on a project or at your company–as a system administrator, developer, team manager, or executive–the concrete steps in this guide will help you find a real solution that works.
- Recognize and mitigate the effects of stress during outages
- Learn how to communicate effectively in a charged, high-stakes postmortem conversation
- Collect the necessary data before the postmortem begins
- Focus on determining the actual causes and conditions of an outage
- Learn techniques for writing up a postmortem for either internal or external use
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