Books like Customer Experience 3

#1

The Compass and the Nail How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet

Craig Wilson

Themes: Customer Relations • Consumer Behavior • Business & Economics

#2

The Simple Truths of Service Inspired by Johnny the Bagger

Ken Blanchard

Themes: Customer Relations • Consumer Behavior • Business & Economics

#3

Practical Digital Marketing and AI Psychology How to Gain Online Consumer Trust and Sales Using Technologies and Psychology

J. Jonathan Gabay

Themes: Customer Relations • Consumer Behavior • Business & Economics

#4

Advanced Customer Analytics Targeting, Valuing, Segmenting and Loyalty Techniques

Mike Grigsby

Themes: Customer Relations • Consumer Behavior • Business & Economics

#5

From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans

Jon Picoult

Themes: Customer Relations • Consumer Behavior • Business & Economics

#6

Applying Metalytics to Measure Customer Experience in the Metaverse

Devesh Bathla

Themes: Customer Relations • Consumer Behavior • Business & Economics

#7

Ignore Your Customers (and They’ll Go Away) The Simple Playbook for Delivering the Ultimate Customer Service Experience

Micah Solomon

Themes: Customer Relations • Consumer Behavior • Business & Economics

#8

The Rise of Blockchain Applications in Customer Experience

Mohammed Majeed

Themes: Customer Relations • Consumer Behavior • Business & Economics

#9

Magnetic Service Secrets for Creating Passionately Devoted Customers

Chip R. Bell

Themes: Customer Relations • Consumer Behavior • Business & Economics

#10

The Abusive Customer Breaking the Silence Around Customers’ Aggressive Behavior

Ivaylo Yorgov

Themes: Customer Relations • Consumer Behavior • Business & Economics

#11

ICONIC How Organizations and Leaders Attain, Sustain, and Regain the Highest Level of Distinction

Scott McKain

Themes: Customer Relations • Consumer Behavior • Business & Economics

#12

Consumer Behavior

Leon G. Schiffman

Themes: Customer Relations • Consumer Behavior • Business & Economics

#13

The Seven Pillars of Customer Success A Proven Framework to Drive Impactful Client Outcomes for Your Company

Wayne McCulloch

Themes: Customer Relations • Consumer Behavior • Business & Economics

#14

The Stock-Flow Consistent Approach Selected Writings of Wynne Godley

Marc Lavoie

Themes: Operations Research • Consumer Behavior • Business & Economics

#15

The Customering Method From CX Dogma to Customer Science

Aarron Spinley

Themes: Customer Relations • Consumer Behavior • Business & Economics

#16

The Forever Transaction: : How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave

Robbie Kellman Baxter

Themes: Customer Relations • Consumer Behavior • Business & Economics

#17

Building a Storybrand Clarify Your Message So Customers Will Listen

Donald Miller

Themes: Customer Relations • Consumer Behavior • Business & Economics

#18

What Customers Crave How to Create Relevant and Memorable Experiences at Every Touchpoint

Nicholas Webb

Themes: Customer Relations • Consumer Behavior • Business & Economics

#19

Customer Centricity Focus on the Right Customers for Strategic Advantage

Peter Fader

Themes: Customer Relations • Consumer Behavior • Business & Economics

#20

Unreasonable Hospitality The Remarkable Power of Giving People More Than They Expect

Will Guidara

Themes: Customer Relations • Consumer Behavior • Business & Economics

#21

Real Time Preparing for the Age of the Never Satisfied Customer

Regis McKenna

Themes: Customer Relations • Consumer Behavior • Business & Economics

#22

Understanding Service Consumers

Jochen Wirtz

Themes: Customer Relations • Consumer Behavior • Business & Economics

#23

Proactive Selling Control the Process–win the Sale

William Miller

Themes: Customer Relations • Consumer Behavior • Business & Economics

#24

Mass Customization A Supply Chain Approach

Charu Chandra

Themes: Operations Research • Customer Relations • Business & Economics