Books like Authentic Customer Centricity

#1

Inclusify The Power of Uniqueness and Belonging to Build Innovative Teams

Stefanie K. Johnson

Themes: Customer Relations • Organizational Behavior • Management

#2

Leading Loyalty Cracking the Code to Customer Devotion

Sandy Rogers

Themes: Customer Relations • Organizational Behavior • Management

#3

The Value Profit Chain Treat Employees Like Customers and Customers Like Employees

James L. Heskett

Themes: Customer Relations • Organizational Behavior • Management

#4

Customer Loyalty Programmes and Clubs

Stephan A. Butscher

Themes: Customer Relations • Organizational Behavior • Management

#5

Employees First, Customers Second Turning Conventional Management Upside Down

Vineet Nayar

Themes: Customer Relations • Organizational Behavior • Management

#6

The Introvert’s Edge How the Quiet and Shy Can Outsell Anyone

Matthew Pollard

Themes: Customer Relations • Organizational Behavior • Management

#7

Amaze Every Customer Every Time 52 Tools for Delivering the Most Amazing Customer Service on the Planet

Shep Hyken

Themes: Customer Relations • Organizational Behavior • Business & Economics

#8

The Challenger Customer Selling to the Hidden Influencer Who Can Multiply Your Results

Brent Adamson

Themes: Customer Relations • Organizational Behavior • Business & Economics

#9

Lessons from the Mouse A Guide for Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Your Life

Dennis Snow

Themes: Customer Relations • Organizational Behavior • Business & Economics

#10

The Amare Wave Uplift Your Business by Putting Love to Work

Moshe Engelberg

Themes: Customer Relations • Organizational Behavior • Business & Economics

#11

Creating Effective Teams A Guide for Members and Leaders

Susan A. Wheelan

Themes: Organizational Behavior • Management • Business & Economics

#12

Global Leadership A Transnational Perspective

Gama Perruci

Themes: Organizational Behavior • Management • Business & Economics

#13

Leading with Character Stories of Valor and Virtue and the Principles They Teach

John J. Sosik

Themes: Organizational Behavior • Management • Business & Economics

#14

Critical Issues in Organization Development Case Studies for Analysis and Discussion

Homer H. Johnson

Themes: Organizational Behavior • Management • Business & Economics

#15

Tiny Noticeable Things The Secret Weapon to Making a Difference in Business

Adrian Webster

Themes: Customer Relations • Management • Business & Economics

#16

Beyond Bullsh*t Straight-talk at Work

Samuel A. Culbert

Themes: Organizational Behavior • Management • Business & Economics

#17

So, What’s Your Proposal? Shifting High-Conflict People from Blaming to Problem-Solving in 30 Seconds!

Bill Eddy

Themes: Organizational Behavior • Management • Business & Economics

#18

A Mind for Sales Daily Habits and Practical Strategies for Sales Success

Mark Hunter

Themes: Customer Relations • Management • Business & Economics

#19

Reducing Employee Absenteeism Through Self-Management Training A Research-Based Analysis and Guide

Colette A. Frayne

Themes: Organizational Behavior • Management • Business & Economics

#20

Work, Postmodernism and Organization A Critical Introduction

Philip Hancock

Themes: Organizational Behavior • Management • Business & Economics

#21

Exceptional Service, Exceptional Profit The Secrets of Building a Five-Star Customer Service Organization

Leonardo Inghilleri

Themes: Customer Relations • Management • Business & Economics

#22

The Wisdom of Teams Creating the High-performance Organization

Jon R. Katzenbach

Themes: Organizational Behavior • Management • Business & Economics

#23

Ready for Anything The Making of a Change Leader

Jeffrey Haldeman

Themes: Organizational Behavior • Management • Business & Economics

#24

The New Manager’s Tool Kit 21 Things You Need to Know to Hit the Ground Running

Don Grimme

Themes: Organizational Behavior • Management • Business & Economics