The Customer Service Planner
The Customer Service Planner by Martin Christopher, published by Elsevier Science & Technology Books in 1992, is a comprehensive guide that focuses on the essential aspects of customer service management. With 125 pages, this book is presented in English and aims to provide insights into effective customer relations strategies within the business and economics sector.
Readers will find a structured approach to enhancing customer service practices, emphasizing the importance of management in fostering positive customer interactions. The content addresses various elements of customer relations, offering practical advice and frameworks that can be applied in real-world scenarios. This edition serves as a valuable resource for those looking to improve their understanding of customer service dynamics in a business context.
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