Perfect Phrases for Customer Service
Perfect Phrases for Customer Service by Robert Bacal, published by McGraw-Hill Professional on November 10, 2010, is a comprehensive guide designed to enhance communication in customer service scenarios. This second edition, comprising 256 pages, offers practical language tools for professionals navigating various customer interactions, including challenging situations where customers may be misinformed or difficult.
Readers will find effective techniques for addressing complaints, defusing tense situations, and fostering long-term relationships with customers. The book emphasizes the importance of using the right phrases to satisfy customer needs and ultimately increase sales. With a focus on business and economics, this edition serves as a valuable resource for anyone looking to improve their customer relations skills.
Official synopsis Publisher
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You’ve heard it a million times: ‘The customer is always right.’ But let’s face it–sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations–and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers
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