Dealing with Difficult People in a Week
Dealing with Difficult People in a Week by Brian Salter, published by Quercus on July 26, 2013, is a practical guide designed to enhance interpersonal skills in professional settings. This 128-page book addresses the essential strategies for managing challenging interactions with colleagues and customers, providing readers with effective techniques to navigate these situations.
The book is structured into seven straightforward chapters, each focusing on key concepts related to interpersonal relations and management. It includes optional questions at the end of each chapter to reinforce learning, along with cartoons and diagrams to enhance the reading experience. Readers will find valuable insights into business psychology and management, making this edition a useful resource for anyone looking to improve their ability to handle difficult people in their careers.
Official synopsis Publisher
The ability to deal with difficult people is crucial to anyone who wants to advance their career.
Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to in order to overcome the barriers presented by difficult colleagues or customers.
The highly motivational ‘in a week’ structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.
So what are you waiting for? Let this book put you on the fast track to success!
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