Angry E-Mail How to Put a Lid on It
Angry E-Mail: How to Put a Lid on It by Dona J. Young, published by CreateSpace Independent Publishing Platform on May 29, 2011, is a practical guide aimed at helping professionals manage email communication effectively, particularly in high-tension situations. This 78-page book emphasizes the importance of understanding readers’ expectations to not only address issues but also strengthen professional relationships.
Readers will find strategies for crafting effective email responses, including insights on best practices, the use of simple apologies, and the distinction between “you” and “I” statements. The book also explores the nuances of micro-messages and how to convey bad news appropriately. With a focus on the social aspects of email communication, this edition serves as a resource for those looking to improve their business communication skills in a digital environment.
Official synopsis Publisher
Angry E-Mail: How to Put a Lid on It gives professionals options for managing e-mail effectively, especially when tensions run high. By understanding readers’ expectations, you can respond so that you not only solve the problem but also enhance the relationship. You see, it is your relationships that support you in getting your job done-not simply the exchange of information through messages. Also covered are e-mail facts and best practices, simple apologies, the “you” viewpoint versus “I” statements, micro-messages, and bad news messages.
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