Customer Service Management Training 101

Customer Service Management Training 101 by Renee Evenson, published by AMACOM in 2011, is a comprehensive guide that emphasizes the importance of effective customer service management. This first edition, written in English and spanning 214 pages, provides insights into the principles and practices that underpin successful customer service strategies.

Readers will find a focus on various aspects of customer relations, management, and training, highlighting how these elements contribute to a positive workplace culture and personal success. The book addresses key themes in business and economics, offering practical advice for enhancing leadership skills and fostering effective communication within organizations.