Redefining Operational Excellence
Redefining Operational Excellence by Andrew Miller, published by AMACOM in 2014, is a comprehensive exploration of the concept of operational excellence beyond traditional methodologies like lean and six sigma. This first edition, comprising 246 pages, emphasizes that true operational excellence is a mindset requiring a culture that prioritizes value addition, continuous improvement, and agility in a complex and fast-paced world.
In this book, readers will discover strategies that address processes, people, and operations, aiming to uncover performance enhancements in often-overlooked areas. The focus is on fostering a company culture that challenges existing models and seeks innovative solutions for sustainable development and quality control. By shifting the perspective on operational excellence, this work provides insights into enhancing customer relations and overall management effectiveness.
Official synopsis Publisher
True operational excellence is not about ‘lean’ or six sigma or any other methodology. Our world is too complex, too interconnected, and too fast moving for organizations to achieve dramatic results simply by eliminating waste and increasing standardization. Operational excellence is a mindset, and it requires a company culture that questions current models and focuses on adding value, making improvements, and increasing speed. Redefining Operational Excellence covers it all–processes, people, and operations–and shares specific strategies for finding money and performance boosts in areas businesses don’t normally look…and achieving breakthrough results.
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