160 Letters that Get Results

160 Letters that Get Results by Ashley Holmes, published by Which in 2003, is a practical guide designed to assist readers in crafting effective letters of complaint. This 7th edition, comprising 349 pages, addresses common consumer frustrations, such as overcharging by garages, faulty goods, and disappointing holiday experiences. The book aims to empower individuals by providing them with the tools needed to articulate their grievances clearly and effectively.

Readers will find a comprehensive collection of sample letters that cover a variety of situations, helping them to express their concerns and seek resolutions. The content focuses on the importance of communication in consumer rights, offering strategies to navigate disputes with confidence. With its emphasis on reference and consumer guides, this edition serves as a valuable resource for anyone looking to improve their letter-writing skills in the context of consumer advocacy.