Total Quality Handbook
Total Quality Handbook by David L. Goetsch, published by Pearson on August 24, 2000, is a comprehensive resource designed for managers, supervisors, and engineers interested in total quality management. This 278-page guide provides a hands-on approach to implementing quality management practices aimed at continual improvement in both private and public sectors. It covers the history and evolution of total quality management while offering practical applications of its principles and tools.
Readers will find step-by-step plans that simplify complex methodologies related to quality management. The book addresses various topics, including strategic planning, customer satisfaction, and team building, making it a valuable reference for professionals seeking to enhance their organizations’ performance. With a focus on empowerment, leadership, and continuous improvement, this edition serves as a practical guide for those involved in quality assurance and operational management.
Official synopsis Publisher
An ideal hands-on, authoritative, how-to guide for the manager, supervisor, engineer, or other individual who is, or wants to be, involved with total quality management for continual improvement of their organizations, products and services in the private or public sector. It covers the full scope and range of the subject–from its origin and history through practical day-to-day application of its philosophy and tools. Features easily followed step-by-step plans for even the most complex methodologies. Total Quality and Quality Management. Strategic Planning. Quality Culture. Customer Satisfaction. Empowerment. Leadership and Change. Team Building. Training. Quality Tools. Problem Solving and Decision Making. Statistical Process Control (SPC). Continuous Improvement. Benchmarking. Just-in-Time (JIT). For Presidents and CEOs; General Managers; Vice President/Director/Managers of Operations, Engineering, Manufacturing (or Production); Quality Assurance; Marketing and Business Development; Information Technology or Management Information Systems; Managers; Supervisors; Engineers.
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