The Corporate Coach
The Corporate Coach by James B. Miller, published by Harperbusiness in 1994, is a comprehensive guide that explores effective management strategies through the lens of coaching. This first edition, comprising 256 pages, presents Miller’s insights drawn from his extensive experience as founder and CEO of Miller Business Systems. He emphasizes the importance of legendary customer service and employee motivation, illustrating how these elements contribute to significant business growth.
Readers will find practical advice and anecdotes that highlight the value of empowering employees and fostering teamwork in the workplace. Miller’s approach encourages a collaborative environment where both customers and employees work towards shared goals. The book addresses key topics such as interpersonal relations and customer service, making it a relevant resource for anyone involved in managing or serving people in a business context.
Official synopsis Publisher
Jim Miller is famous for giving not just good service but legendary service. This is one of the reasons his company’s sales have gone from $50,000 to $150,000,000 in twenty-five years. As founder and CEO of Miller Business Systems, he has built a reputation for being willing and able to do anything for his customers. But he is not just customer-oriented: He knows how to motivate his employees, and his upbeat, deeply personal approach to business is detailed in The Corporate Coach. Developed over twenty-five years of experience, Miller likens managing a company to coaching a team by joining customers and employees in a common cause. He believes in empowering people at every level of a company, in giving opportunities to develop, improve, and be creative, rather than languishing on the bench. Filled with anecdotes, specific “do this/don’t do that” advice, and, above all, an attitude that is refreshing and inspiring, The Corporate Coach is essential reading for anyone who serves or manages people.
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