The Concierge Manual

In this definitive and popular guide, now in its sixth edition, industry expert Katharine Giovanni covers the basics of starting a new concierge, lifestyle management, errand service, or personal assistant company. From creating a business plan to handling the day-to-day logistics, it’s all here. This valuable resource-indispensable for small boutique services to large corporations-is packed with sales ideas, marketing tips, and sage advice on topics such as insurance, and much more.Topics include finding your niche market, what services to offer, how to set fees, and how to sign top vendors and negotiate commissions from them. This book has been used by thousands of people from all over the world looking to start a Concierge and/or Lifestyle Business. Katharine’s unique guidance has helped many successful start-ups through her ability to deliver time tested information for success in previous editions plus other books.Giovanni is an internationally recognized concierge consultant and trainer. She has worked with thousands of companies and individuals from more than forty countries and every U.S. state. Tap into her knowledge and experience. She knows what she’s talking about-and it’s all in The Concierge Manual.