Successful Service Operations Management
Successful Service Operations Management by Richard Metters, published by South-Western in 2005, is a comprehensive resource that spans 406 pages. This edition explores the complete cycle of establishing a service business, beginning with concept formation and progressing through to implementation. The book is structured into distinct sections that guide readers through constructing a business strategy, designing the service system, and addressing capacity management, which is crucial for effective service operations.
Readers will find valuable insights into the practical aspects of service management, with the first three chapters dedicated to strategy development. The subsequent sections delve into the design of service systems and the critical issue of capacity management, featuring four chapters focused on this topic. The final chapters equip managers with essential tools for daily operations, making this book a practical guide for those involved in business and economics, particularly in production and operations management.
Official synopsis Publisher
This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book – three chapters – focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services, and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation.
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