Managing Information Services An Innovative Approach

Part I. Management influences in a changing landscape — Managing in the digital era — Part II. Strategy and planning — Strategic planning : positioning for a digital future — Attracting and retaining the best people — Ensuring value for money and sound finances (includes benefits realization) — Realizing the true value of knowledge and information — Strategic technology and asset management : a smarter approach — Part III. Leadership and innovation — Leadership — Creating a values driven culture to support innovation — Innovation and creativity — Engaging change for a virtual world — Group dynamics and team building — Effective negotiation and conflict management — Managing the political arena — Policy making — Personal communications and networking — Managing yourself and others in challenging times — Part IV. Governance and social responsibility — Corporate governance — Power and influence — Encouraging transparency — Sustainability — Risk management — Sustaining trust and continued operations — Evaluating performance — Part V. Customer and market focus –Competitive strategies — Corporate image and communications — Ensuring service quality — Part VI. Survival and success — Bringing it all together.