Key Performance Indicators in Operations Building-Up a Logical Kpi Pyramid
Key Performance Indicators in Operations Building-Up a Logical Kpi Pyramid by Luk Bierens is an independently published book released on September 21, 2018. This 102-page work, written in English, explores the essential role of key performance indicators (KPIs) in enhancing operational performance within companies. Drawing from the author’s extensive experience as an operations management consultant, the book emphasizes the need for a well-structured KPI pyramid that addresses common shortcomings in traditional approaches.
Readers will find a comprehensive discussion on the importance of a hierarchical KPI framework that integrates operational risks and aligns capital productivity with worker and cost productivity. The book critiques the tendency of conventional KPI systems to encourage short-term focus, which can lead to increased operational risks and reactive management practices. By presenting a structured approach to KPIs, this edition aims to provide insights that help organizations move beyond reactive measures and foster sustainable performance improvements.
Official synopsis Publisher
The idea to write this book comes from my long years work as operations management consultant. My job is to accompany companies to continuous better performance. According to the mantra: “Tell me your performance indicators and I tell you how you behave,” it is clear that every company needs a clearly structured key performance indicators pyramid. Traditional KPI pyramids regularly lack a strong hierarchical build-up, do not incorporate operational risks and do not link capital productivity with worker or cost productivity. Quite often, the indicators drive operational leaders to focus on short term results, increasing risks in the future. Typical for such companies are increasing fire-fighting activities. This book is an attempt to bring all these requirements under one well-structured operational umbrella according to my personal mantra: “Firefighting sucks. Push them back”
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