ITIL Service Operation
ITIL Service Operation by Great Britain. Cabinet Office is a comprehensive guide published by TSO in 2011. This second edition spans 370 pages and is presented in English. The book outlines the ITIL framework, emphasizing a lifecycle approach to service management, which includes five key publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
Readers will find that this edition focuses on the cyclical nature of the ITIL service lifecycle, detailing how each stage influences and relies on the others. The framework is designed to align with business needs and incorporates a feedback system to ensure that service management continues to deliver value. This resource is suitable for organizations of various types and sizes, providing a process-based approach to project management and business operations.
Official synopsis Publisher
The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL is based upon a lifecycle approach and the core guidance consists of five publications: ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation, ITIL Continual Service Improvement. Each of the five publications represents a stage in the ITIL service lifecycle. With each stage influencing and relying upon the others, the lifecycle moves cyclically from service strategy (where the business requirements are set) to the design, transition, operation and continual improvement of IT services. The lifecycle is driven by business needs and requirements and has a continual feedback system built into every stage to ensure that an organization’s service management offering continues to provide measurable value to the business. The process-based framework of the service lifecycle can be adopted and adapted by organizations of all types and sizes.
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