How to Master Online Customer Service
How to Master Online Customer Service by Lisa Harrison, published by CreateSpace Independent Publishing Platform on March 4, 2015, is a practical guide designed to help businesses establish effective online customer service standards. This 72-page book offers insights and actionable advice for enhancing customer interactions through social media and digital platforms, focusing on the essential elements needed to meet the expectations of online customers.
Readers will find comprehensive information on developing organizational standards, policies, and procedures tailored for customer service in a digital context. The book provides guidance on addressing customer service challenges, implementing effective team-building activities, and ensuring that customer needs are prioritized. With a focus on workplace culture and office management, this edition serves as a resource for anyone looking to improve their online customer service strategies.
Official synopsis Publisher
This book contains all you need to know to design and put in place great online customer service standards for your social media and digital activities. These facts and tips, plus advice and guidance will help you create standards that will transform your online business. With the information in this book you will be able to:* Provide a level of customer service to match the needs of your online customers. * Develop organisational standards, policies and procedures for using social networks to provide customer service. * Implement standards, policies and procedures to address customer service problems while using social networks.* Provide administrative support within an organisation or support other individuals who have been delegated this responsibility.* Implement and plan team building activities to ensure customers’ needs and expectations are met.
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