Hospitality from Within
Hospitality from Within by Sarah Dandashy, published by Ask A Concierge LLC on May 23, 2021, is a comprehensive exploration of the principles behind delivering thoughtful and genuine service. This 171-page book delves into the nuances of hospitality, emphasizing the importance of forming real connections with guests and colleagues. Dandashy, a hospitality expert, provides insights into the emotional framework necessary for building these relationships.
Readers will find a wealth of knowledge that encourages a deeper approach to service and collaboration. The book covers the history of hospitality, the seven pillars that underpin it, and offers practical lessons and tips for engaging with guests. Additionally, it features stories and insights from industry professionals and concierges worldwide, making it a valuable resource for anyone in a customer-facing role.
Official synopsis Publisher
Hospitality from Within dives into the foundation of what it takes to deliver thoughtful and genuine service. Created by hospitality expert Sarah Dandashy, this book explores the nuances of service, what it means to form real connections with guests and colleagues, and provides the emotional framework to effectively build these relationships.
WHAT READER’S WILL LEARN:
This book will educate and encourage readers to have a more in depth approach to the way we serve and work with others. What you’ll learn: The history of hospitality and why it is so innate to human nature The seven pillars of hospitality Applicable lessons and tips on working with guests Lessons and quotes from some of the industry’s top professionals Stories from concierges around the world And so much more
Hospitality from Within is an essential source for anyone working in a customer-facing role. Be inspired and learn from some of the industry’s top executives, professionals, and concierges from around the world.
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