Crisis Communication in Canada
Crisis Communication in Canada by Duncan Koerber, published by University of Toronto Press on October 25, 2017, is a comprehensive resource that addresses the critical importance of effective crisis management for various organizations. This 288-page book explores the consequences of poor crisis responses, which can lead to significant financial losses and damage to reputations across sectors, including private companies, charities, and public figures. It combines theoretical insights with practical strategies, making it accessible to both professionals and those new to the field.
Readers will find that Crisis Communication in Canada synthesizes recent scholarly research while providing actionable advice tailored for real-world applications. The book emphasizes the evolving landscape of crisis communication, traditionally dominated by public relations, and highlights the necessity for informed decision-making and problem-solving in high-pressure situations. With a focus on organizational behavior and conflict resolution, this edition serves as a valuable tool for instructors and students alike, enhancing their understanding of crisis communication within the context of Canadian practices.
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Private companies that respond poorly to a crisis may go bankrupt, wiping out investments and jobs. Charities that respond poorly to a crisis may lose donations, ending support for the most vulnerable. Professional athletes, religious leaders, CEOs, and politicians who respond poorly to a crisis may lose their long-standing careers and the respect of their colleagues, supporters, fans, and customers. This book offers both theory and practical help for organizations and professionals to deal effectively with crises.
Crisis communication lessons have typically been the purview of public relations professionals. However, since the 1990s there has been a growing body of scholarly research on the topic. Crisis Communication in Canada offers a unique scholarly and professional contribution, synthesizing recent research and providing a context for practical advice.
Written in clear and concise style, directed at beginners but rooted in research, this book will offer instructors and students a unique resource for the study and practice of crisis communication.
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