FSCJ North Campus Bookstore

Hours state til 3 on Friday showed up at 1:11 sign on door says gone to restroom back in 5-7 minutes at 1:17 she places a sign on door says gone for rest of day. Several people standing outside. No concern for students needing their supplies.

One of the few bookstores at fscj that are still open. Def recommended visiting if you are in the area and need to get your books!

This has been the most unprofessional experience I have had. To start with, the bookstore had ran out of scrubs for the Nursing program Aug 1st and every time I would call to ask about uniforms the manager( the blonde hair I believe her name is Allison) would say “ we don’t have any in stock and I don’t know when we will get any” Not to mention the scrubs that were there were the ones with makeup on it for weeks instead of them taking them down. For a month she has been very nonchalant and cold when inquiring about uniforms. It wasn’t until a body of Nursing students with to the higher ups that they received a shipment today of scrubs. Now she did say she had to barcode them and to order it online and I could go from there. However when going on the website it still didn’t have my size listed so I went back to see if I was selecting the right item. So she has said the bookstore doesn’t close for lunch but yet and still it was closed until two. I had stuck around for 30 minutes after class to wait for it to be open so I could finally begin the process of my uniform. Now when she opens the store she is with a customer when she answers her personal phone. She comes up to me and says she has to close the store. I told her I just have a really quick question . Her response is “ I don’t have a time when I will be back I just have to close the store so you all have to leave” Now I understand emergencies but there is a way that you handle students. It is unfortunate that the timing is bad but you would of think being that what I’ve been through and my classmates been through she would have been available for a question even if it was to be answered leaving out the door. She has by far been insensitive and nonchalant throughout it all and either they need more staff or explain managing customer service in tough situations.

The bookstore is barely open, literally almost always closed because they don’t schedule enough people. I get tired of waiting for one person in the back room to get off the phone so I can buy my items. It’s not her fault but the scheduling, it’s whoever does the hours. The next semester will be busy be prepared

Allison’s super nice and helpful, my order was supposed to have arrived and we couldn’t find it. Instead of telling me to wait til she finds it, she refunded it and helped me replace it right then and there. She’s a great person.