CCAC Allegheny Campus Bookstore

I was very polite and explained that I wanted to return books. I'm not concerned about getting any money for them at all, I just don't have a use for them because i dropped the class. The woman I assume is the manager was incredibly rude. I will not be going to this book store again if I can avoid it.

I had to order from the campus bookstore because it participated with my financial aid.nDuring the pandemic, I ordered, with plenty of time before term started, and my order never came in time. I could not reach them by phone, ever, and trying by email was hopeless. Half of my order was suddenly cancelled and reordering them just delayed my order even further. When I went into the store to collect one of the books that became available, the associate was unable to provide me with further information regarding the rest of my order. Not having my textbooks on time, even when I ordered them early, has been frustrating and disheartening.

Never received my digital credentials for the Intro to Music book I rented and I needed it for class ASAP. I'm highly upset. It's as if they took my money and ran with it.nnUpdate: So, I went in person to the bookstore to tell them I still didn’t receive my digital credentials. The associate told me I could either rent the book in person, which was more expensive than getting it digitally or I could wait until they processed my order because they were ‘backed up’. I told them never mind and I’ll wait on my order instead. Well, today (a few days after seeing them in person) I received an email saying my order was cancelled because ‘the item or color is not in stock’. Assuming they never had it this entire time, why even claim its availablity on the site is beyond me. I hope the money is refunded in my account and I’ve tried calling twice with no avail—no one answered as all the other comments pointed out. I never been so angry before at such an unprofessional place.

if I could give this store 0 stars… I would. the associates at this store have no idea what they're doing. you could have the most simple order and they would still manage to mess it up somehow. I needed books and got the wrong one, which I understood. however I was not prepared for the nightmare that would ensue returning it. staff and manager extremely unprofessional and nasty attitude towards polite customers for no reason… over simple return. the manager escalates the situation by yelling at you over the phone and the associates will laugh and act childish as you are trying to return something, as if they're taking it personally. try online or any other ccac bookstore before coming here.

Tried purchasing a monthly bus pass, and they sold it to me. 1 hour later I found out I couldn't use it because the guy who sold it to me didn't know I was too late in the month to purchase it for the following month. Can't find the receipt, they said they can't do anything for me. $98. Gone. Never answer the phone EVER so don't bother trying to call them. Other than that, it's been okay.