2nd & Charles

A fun place to shop. Vinyl records, books, and collectibles, all easy to search through. New and used items. Can bring you own items in for exchange or sell. An easy place to spends hours. Only downfall is they must not have a catalog of the items they have, asked several employees for certain items but they had no way if telling us if they had it or not. Lots of parking.

So, I want to start this review positive. MOST of the employees there are kind. Will talk to you. Will recommend things to you, and SOMETIMES you find great prices on books.nnHowever, it only takes one abysmal experience to ruin an otherwise amazing store and experience.nnMy quarrel is not with the staff, but the GM absolutely doesn’t need to doing customer service in the least. EVERY single interaction I have ever had with him is terrible. He won’t try to find things. Absolutely doesn’t open his ears and listen. Also, imagine for one second trying to sell a used book for over MSRP new and then when a customer brings that to your attention you just casually say “it was the market at the time.” I don’t care about the market when you bought it. I also know for a fact when it was NEW it was $3 cheaper in 2024. I care about the market now. As in this very day. And this very day I drove to Barnes and Noble and got the book for $13 cheaper than a second hand bookstore.nnYou lost yourself the sale and a regular weekly customer. You can absolutely do better than this, and you should.

4/12/25 – Better than Barnes n Noble. Lots to see, lots of options. From books one of which is a very large manga section, music, posters, bags, etc. Prices are better as well. I am very excited to come back. The staff is also super friendly and helpful.

They have a a large selection of books, mangas, movies, board games, card games and CDs.nnI do wish they had some seating sprinkled throughout the store so you can look through some of the books like most other book stores do, including the 2nd and Charles in Newport News.

Very cool store if you want a mixture of new and old. Saw a lot of fun, nostalgic second hand stuff (cheat code books, how cool!). The prices were very good, with most everything priced to move. I think a good comparison is Barnes and Noble, but I would come to this store over that any day of the week. It was super fun, we lost a half hour just oohing and aweing at everything.nnDefinitely stop in!