Difficult Conversations How to Discuss What Matters Most
Difficult Conversations: How to Discuss What Matters Most by Douglas Stone is an updated anniversary edition published by Penguin on November 2, 2010. This 352-page book offers a structured approach to navigating challenging discussions that arise in various contexts, such as the workplace or personal relationships. Drawing from insights developed by the Harvard Negotiation Project, the book aims to equip readers with practical strategies for engaging in difficult conversations with less stress and greater effectiveness.
Readers will find a comprehensive guide that breaks down the complexities of tough dialogues, focusing on key techniques such as understanding the underlying dynamics of conversations, initiating discussions without defensiveness, and listening to unspoken messages. The updated edition includes “Answers to Ten Questions People Ask,” further enhancing its relevance for those seeking personal growth and improved interpersonal relations. This resource is particularly beneficial for individuals in management or those interested in self-help strategies, making it a valuable addition to the fields of psychology and business communication.
Official synopsis Publisher
The 10th-anniversary edition of the New York Times business bestseller-now updated with “Answers to Ten Questions People Ask”
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you’ll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving
Author
Publisher
Topics
FAQ
What is “Difficult Conversations How to Discuss What Matters Most” about?
Who is the author of “Difficult Conversations How to Discuss What Matters Most”?
When was “Difficult Conversations How to Discuss What Matters Most” published?
What is the ISBN for “Difficult Conversations How to Discuss What Matters Most”?
What are the book details (language, pages, edition)?
