Difficult Conversations How to Discuss what Matters Most
Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, published by Penguin in 2000, is a practical guide that addresses the challenges of engaging in tough discussions. Spanning 250 pages, this edition offers insights based on extensive research from the Harvard Negotiation Project, focusing on the common scenarios that lead to anxiety and frustration in conversations, such as workplace issues, personal relationships, and negotiations.
Readers will find a structured approach to navigating these difficult dialogues with less stress and greater effectiveness. The book presents a step-by-step method for preparing for challenging conversations, initiating discussions without defensiveness, and maintaining a constructive tone throughout. With a focus on psychology and social psychology, this guide aims to equip individuals with the tools necessary to handle sensitive topics and improve communication in various aspects of life.
Official synopsis Publisher
“Whether we’re dealing with an underperforming employee, disagreeing with our spouse about money or child-rearing, negotiating with a difficult client, or simply saying “no,” or “I’m sorry,” or “I love you,” we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration.” “Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a proven step-by-step approach for how to have your toughest conversations with less stress and more success. It shows you how to prepare yourself; how to start the conversation without defensiveness; and how to keep it constructive and focused regardless of how the other person responds. Book jacket.”–Jacket.
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