Let’s Talk Make Effective Feedback Your Superpower
Let’s Talk Make Effective Feedback Your Superpower by Therese Huston, published by Penguin on January 26, 2021, is a comprehensive guide designed to enhance the way feedback is delivered in professional settings. This 304-page book addresses the common challenges faced by managers and employees when it comes to providing constructive criticism without discouraging or demotivating individuals. Huston introduces a new model that emphasizes the importance of understanding the type of feedback desired, whether it be appreciation, coaching, or evaluation, to foster a more receptive environment.
Readers will discover practical strategies for delivering effective feedback that can transform workplace dynamics. The book outlines techniques such as expressing good intentions upfront, aligning with the individual rather than the issue, and allowing for dialogue to correct misunderstandings. By implementing these approaches, managers can create a culture of open communication that enhances performance and builds trust among team members. This edition serves as a valuable resource for those looking to improve their communication and management skills in various business contexts.
Official synopsis Publisher
A game-changing model for giving effective feedback to peers, employees, or even your boss–without offending or demotivating.
How are you supposed to tell someone that they’re not meeting expectations without crushing their spirit? Regular feedback, when delivered skillfully, can turn average performers into the hardest workers and stars into superstars. Yet many see it as an awkward chore: Recent studies have revealed 37% of managers dread giving feedback, and 65% of employees wish their managers gave more feedback.
This trail-blazing new model eliminates the guesswork. Dr. Therese Huston, the founding director of the Center for Excellence in Teaching and Learning at Seattle University, discovered that the key to being listened to is to listen. First, find out what kind of feedback an employee wants most: appreciation, coaching, or evaluation. If they crave one, they’ll be more receptive once their need has been satisfied. Then Huston lays out counterintuitive strategies for delivering each type of feedback successfully, including:
This handbook will make a once-stressful ordeal feel natural, and, by greasing the wheels of regular feedback conversations, help managers improve performance, trust, and mutual understanding.
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