Check-in Check-out
Check-in Check-out by Gary K. Vallen is a comprehensive resource published by Pearson Education Canada in 2008. This second Canadian edition spans 496 pages and is presented in English, making it accessible for college students with little prior industry experience. The book is structured to guide readers through hotel operations in the same sequence that guests experience them, covering essential aspects of successful lodging management.
Readers will find that this edition includes a new chapter on housekeeping, along with end-of-chapter case studies that enhance practical understanding. Additionally, it features new virtual hotel software bound into the back of the text, providing an interactive element to the learning experience. The book focuses on key topics within the hospitality, travel, and tourism industries, making it a valuable tool for those studying front office operations.
Official synopsis Publisher
Check-In, Check-Out, Second Canadian Edition, is a Canadian text for front office operations courses that assumes little prior industry experience for college students. Based on a cycle of chapters that walk a student through a hotel operation in the same sequence as a guest encounters a hotel, Vallen, Vallen and Robinson provide the essentials of successful lodging management. Now features a new housekeeping chapter (Chapter 3), end of chapter case studies , and n ew virtual hotel software bound into back of the text!
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