Building the Knowledge Management Network Best Practices, Tools, and Techniques for Putting Conversation to Work
Building the Knowledge Management Network Best Practices, Tools, and Techniques for Putting Conversation to Work by Cliff Figallo, published by Wiley on September 2, 2002, is a comprehensive guide that explores the integration of conversation into business practices. This 368-page book presents a structured approach to harnessing the untapped knowledge within organizations, aiming to enhance decision-making, product development, and overall efficiency through effective knowledge management systems.
Readers will find a detailed roadmap for creating a successful knowledge network, including strategies for formulating action plans and selecting appropriate tools for peer-to-peer interactions. The book emphasizes the importance of capturing and cataloging knowledge exchanged in conversations, providing step-by-step solutions to improve productivity and reduce costs. Additionally, it offers insights into training staff and stimulating participation, along with access to a companion website featuring templates, checklists, and discussion boards to further support the implementation of these techniques.
Official synopsis Publisher
A complete set of best practices, tools, and techniques for turning conversations into a rich source of business information
Many organizations are now recognizing that the untapped knowledge of their members can be used to benefit every aspect of their business, from making smarter and faster decisions to improving products and efficiency. This book offers a clear-cut road map for building a successful knowledge management system to capture and fully exploit the knowledge exchanged in conversations.
Written by two of the foremost experts in online communities, this book covers a set of best practices, tools, and techniques for using conversation and online interaction to provide affordable and effective knowledge-based benefits and solutions. With a unique and invaluable perspective, the authors offer guidance for collecting, capturing, and cataloging knowledge so that it can be used to improve efficiency and reduce costs in areas ranging from internal procedures through customer relations and product development.
This book provides step-by-step solutions for developing an effective knowledge network, including how to:
* Formulate strategies and create action plans
* Select the right tools for peer-to-peer networks, interactive communities, and events
* Work with legacy systems
* Train staff and stimulate participation
* Improve productivity and measurement criteria
The companion Web site contains templates, checklists, a discussion board, and links to software.
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