Managing Business Process Flows
Managing Business Process Flows by Ravi Anupindi is a comprehensive resource published by Prentice Hall in 1999, featuring 267 pages in English. This book is tailored for graduate-level MBA courses in Operations Management and emphasizes essential core concepts in the field. Anupindi adopts a novel approach by framing operations management as the design and management of business processes, using this perspective to explore key ideas.
Readers will find a structured discussion that unfolds in three steps: modeling and understanding processes and their flows, examining the causal relationships between process structure and performance metrics, and identifying managerial actions that can influence process performance. The book highlights the importance of process drivers and their impact on achieving desired business outcomes, making it a valuable tool for those studying management, industrial management, and information management.
Official synopsis Publisher
Written for graduate level (MBA) courses in Operations Management, this brief book focuses on only the ‘essential’ core concepts in operations. This book takes the novel approach that operations management is the design and management of business processes and uses this process view as the unifying theme to study these core concepts.*The core concepts are discussed in three steps: 1) first model and understand the process and its flows, 2) then study causal relationships between process structure and certain performance metrics, and 3) formulate implications for managerial actions by filtering out managerial levers (‘process drivers’) and their impact on process performance*The objective of this book is to show that managers can control process structure and process drivers to achieve desired business process performance*Uses a process view as the unifying paradigm to focus on the essence of operations.
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