Professional Services Text and Cases
Professional Services Text and Cases by Thomas DeLong, published by McGraw-Hill/Irwin in 2003, is a comprehensive resource that explores the management of professional service firms, including law firms, architecture, financial services, and consulting. This first casebook of its kind presents a wide selection of case studies that cover various industries, addressing the unique challenges and opportunities faced by these firms. With 538 pages, this edition serves as an essential guide for understanding the intricacies of managing professional services.
Readers will find that the text delves into the complexities of managing highly educated employee bases and the dual nature of services offered, which include both consumer and commercial aspects. The case studies included in this book aim to illustrate the management strategies necessary for supporting and improving clients’ intellectual assets. By focusing on the specific needs of professional service firms, DeLong and Nanda provide valuable insights into entrepreneurship, human resources, and management within this specialized sector of the economy.
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DeLong and Nanda’s Professional Services: Text and Cases is the first casebook to be published on the management of professional service firms (law firms, architecture, financial services, consulting). It includes a comprehensive selection of case studies that span these industries broadly. Although much has been researched and written about managing service firms generally (e.g., food service, hotels, banking and other consumer services), very little has been compiled on managing professional services. Professional Service firms have a highly educated employee base and these firms offer both consumer and commercial services that involve managing, supporting and improving their clients’ intellectual assets. Delong and Nanda have developed this text to demonstrate to students the unique challenges and opportunities attendant upon this market segment of our economy.
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