Total Quality Management: A Cross Functional Perspective
Total Quality Management: A Cross Functional Perspective by Ashok Rao, published by Wiley on April 19, 1996, is a comprehensive exploration of Total Quality Management (TQM) principles. This edition spans 656 pages and is presented in English. The book addresses the strategic importance of quality in business, emphasizing the necessity for managers to understand and implement TQM practices in a competitive global landscape.
Readers will find an in-depth analysis of the roles of management in achieving quality excellence, along with the essential structures and systems that support a total quality strategy. The text also covers key statistical and analytical tools that facilitate quality improvement and control. This resource is particularly relevant for those interested in the intersection of management practices and quality assurance within various business contexts.
Official synopsis Publisher
The emphasis of Quality is pervading every facet of business, and managers are required to know and apply TQM principles. This book explores the strategic role of quality global competition, the roles of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.
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