ITIL Foundation Essentials ITIL 4 Edition The Ultimate Revision Guide
ITIL Foundation Essentials ITIL 4 Edition The Ultimate Revision Guide by Claire Agutter, published by IT Governance Limited in 2020, is a concise resource designed for candidates preparing for the ITIL 4 Foundation exam. This 90-page guide is fully aligned with the Foundation course syllabus and provides a clear overview of essential concepts and terminology in IT service management. It addresses the latest updates from ITIL v3, incorporating new technologies and methodologies relevant to contemporary ITSM challenges.
Readers will find a structured presentation of key terms and concepts, utilizing tables, bullet points, and diagrams for clarity. The guide includes updated sections on the guiding principles of ITIL and the four dimensions of service management, making it suitable for both those new to the framework and individuals looking to enhance their ITIL 2011 certification. This edition serves as a practical companion for both training course participants and self-study candidates, streamlining the revision process and allowing for a focused approach to mastering the information necessary for exam success.
Official synopsis Publisher
ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.
ITIL Foundation Essentials – ITIL 4 Edition* is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. You can use it in place of writing revision notes, giving you more time to focus on learning the information you need to pass the exam.
Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:
- Provides definitions of the key terms and concepts used in ITIL 4;
- Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and
- Explains the key figures and diagrams in the ITIL syllabus.
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New for the ITIL 4 Edition:
- Fully updated to reflect the changes introduced in ITIL 4.
- New sections on the guiding principles of ITIL and the four dimensions of service management.
- Updated overview of the ITIL Foundation exam.
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