The Book Marq

Absolutely so disappointed in the bookstore at Marquette. I was trying to support the smaller bookstore over Amazon. I ordered my used book ONLINE well in advance to the new semester starting and it was substituted for a new book because they didn't have enough. Alright fine, I understand. Well the new book was 22 dollars more than a new one from Amazon and they just charged me and shipped without asking. I called to see if they would price match. Nope. Okay. Could I please know the process for shipping the book back? Apparently they don't do that, and I have to return in person even though this was an ONLINE order. I am an online student and live 2 hours from campus. I have tried emailing multiple times to see if they would provide a shipping label for me to return or if I could return late when I would be in Milwaukee and they haven't even responded. The hours are horrible so it's hard to call when they are open and then nobody is helpful. My options are to ship it back at my own cost or drive it down to Milwaukee. I guess I will continue giving my money to Amazon or Chegg.

didnt fill my order after a month, meaning I had to go home for the summer without getting my books for summer classes, and doesnt allow refunds.

I have never experience having to wait for my books after ordering them almost a month prior to my class starting. I’m going to be late on my first paper because I do not have my books! Marquette promotes themselves as being a high end university, and you certainly pay high and prices to go to the school, they need to up their game on their quality of service! I am very disappointed and will never go through this Bookstore again if I can help it

emailed me the day before the books were due, and i missed the due date by one day. charged me $600 to buy the books. no leeway or anything and minimal reminders to turn them in. irreversible charge to my account now i’m out $641 because i missed the due date by one day. also manager had a rude attitude

I bought an iClicker From them. I activated the license prior to using it. When I tried to use it, it was broken. They said they cannot take returns on items that have been activated. So I'm out $50 or I use an iClicker with half of the lcd panels burnt out. Do not buy from them. It is convenient and on campus, but they will treat you like garbage.