Suffolk University Bookstore

Would not recommend. Super high prices and rude staff. Recently, they misplaced one of the books that I ordered and desperately needed for one of my classes. In the actual bookstore, staff was extremely rude. I was asking for a friend if they bought back specific books and they said the needed the book in hand to know. They didn’t bother to check if the book was returnable, and when asked for them to do so they got extremely annoyed. Rude staff, overpriced, and careless. The people running the pick up for textbooks were friendly and understanding, but however the staff in the actual bookstore were indeed the opposite. After I get my book that they lost, I will never buy anything from here again and would advice others to do the same before they have experiences like min and many others among these reviews.

Phone number rings at 2:40 PM of operational hours with no one picking up after 12 rings. I am not sure if anyone either cares at the bookstore or understands that this phone number is the only one a person has without sitting down in front a computer to dig all the numbers at Suffolk University to get to some obscure OIRA where responsible ones have disappeared with no trace or voice prompt to inform anything to the hapless caller.

This bookstore isn’t only over charging for the books, they also take advantage of their own students. They change the editions they buy back every single semester making it imposible to sell back their very expensive books. They even charged me 300$ for a RENTAL book and when I went there to return it they said they wouldn’t and that it was mine to keep. Long story short, they take advantage of their students. If you like getting ripped off this is th he place to go! (I gave them one star because there is no zero star option available)

I have never written a review, but this unreasonable attitude towards me just left me angry.nnMe: Do you still buy back law books?nAssociate at the desk: YesnMe: Could you please check if you buy one of my books?nAssociate: No. I need the actual book in front of me.nMe: It weights a lot, and I do not want to carry it everywhere if you don’t buy this specific edition. I have pictures of its first pages.nAssociate: I need to see the actual book in front of me so I can check the condition of the book.nMe: I understand it, but the condition matters less if you don’t buy that edition.nAssociate has not moved a single finger: I still need the book.nMe: Could you please at least check?nAssociate: No. I need the book to scan the barcode.nMe still being polite: and you can’t check by ISBN number or other information?nAssociate: No, I need the bar code . This is how the system works.nn(Note: she did not even try or check or anything. I worked in a book store before and know that any system will allow you to check the book by the author’s name and the name of the book.)nnManager next to her: (YELLING AT ME SO EVERYONE AT THE STORE LOOKS AT ME): She told you three times that we need the actual book, so go bring the book!!!nnNote: It is easy to tell to go bring the book, when you do not have to carry it the whole day around if they refuse to buy it because of its old edition. There was no line behind me, and I was not taking anyone’s time except of these people working at the store refusing to do their job and being very rude to me!

the worst bookstore for any suffolk student. they will rip you off, charge you extra and make it the most money gouging experience ever. very rude staff and will threaten to take you to court for not returning a book during a world crisis. 0/10 do not recommend – former student