Customer with a Capital C Customer-Centric Service in a Nutshell
Customer with a Capital C: Customer-Centric Service in a Nutshell by Ken Welsh, published by Partridge Publishing on March 31, 2015, offers insights into the operations of Headsets.com, a leading customer service organization in North America. This 152-page book presents a straightforward case study that illustrates the principles of a customer-first approach, distilled from the vision of CEO Mike Faith and the experiences of Welsh as the company’s voice coach.
Readers will discover practical skills and strategies aimed at fostering a truly customer-centric environment. The book emphasizes the importance of prioritizing customer needs and provides actionable principles for anyone looking to enhance their business practices. With a focus on business and economics, as well as self-help, this edition serves as a valuable resource for those interested in improving customer service and creating a successful organization.
Official synopsis Publisher
Customer with a Capital C provides a unique insight into the workings of one of North America’s foremost customer service organizations, Headsets.com. Over the past decade the author, Ken Welsh, has worked as Headsets.com’s voice coach, helping distil the vision of the company’s CEO, Mike Faith, into a practical skill set. Mike’s vision has always been to create a company where the customer comes first, second, and always-a company that is truly customer-centric. With the help of everyone at Headsets.com, Ken Welsh has written Customer – with a Capital “C” as a simple, easily read case study of a truly customer-centric organization. Through this, Customer – with a Capital “C” provides a simple set of easily applied principles for anyone wishing to create a successful company where the customer always comes first.
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