Customer Centricity & Globalisation Project Management: Manufacturing & It Services
Customer Centricity & Globalisation Project Management: Manufacturing & IT Services by Chandra Sekar is a 60-page book published by Author Solutions Incorporated on March 14, 2024. This edition focuses on customer satisfaction and the transition to customer delight, emphasizing the importance of continuous feedback to improve products in relation to competitors. The book addresses both Manufacturing and IT services, providing insights into agile and scrum practices as they apply to managing global IT projects.
Readers will find a dedicated chapter titled “Ten Commandments of Customer Centricity,” which outlines strategies for ensuring customer happiness. The text also explores the challenges of employee attrition in IT projects, detailing their impact on project outcomes and offering methods to address these issues. With a focus on business and economics, this book serves as a resource for understanding emerging best practices in global business management.
Official synopsis Publisher
The book gives exclusive chapter titled -Ten Commandments of Customer centricity. The book is all about addressing customer satisfaction. Managing the transition from customer satisfaction to customer delight. Making sure customers are Happy and continuously using feedback from customers to improvise products in relation to competition’s products. The book lays equal emphasis on both Manufacturing & IT services. Agile & scrum practices as applied to managing Global IT projects & the impact on global business & emerging best practices are dealt . Challenges of employee attrition in IT projects, their impact on Projects & methods to address them are explained.
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