The Customer Experience Dictionary Everything You Ever Wanted To Know About CX
The Customer Experience Dictionary Everything You Ever Wanted To Know About CX by Ben Phillips is a comprehensive resource published by Rockstar CX Publishing on December 15, 2020. This edition, written in English and spanning 238 pages, addresses the common inquiries surrounding customer experience (CX) by providing clear definitions and explanations of numerous terms, references, and acronyms related to the field.
Readers will find a wealth of information designed to enhance their understanding of customer experience. The book includes fully written definitions, examples, and insights into best practices, market research methodologies, and the latest technological innovations in CX. With cross-referenced entries, this dictionary serves as an all-in-one guidebook, glossary, and encyclopedia, making it a valuable tool for both professionals and those interested in exploring various aspects of customer experience.
Official synopsis Publisher
“What exactly IS Customer Experience…?”… is probably the most common question asked of Customer Experience professionals every day. The problem with answering this question isn’t that there is no definition but is, in fact, the opposite.Written to solve this very problem, the CX Dictionary includes: – Hundreds of CX terms, references and acronyms- Fully written definitions, explanations and examples- Information on CX best practice, market research methodologies and the latest technology innovations- Cross-referenced entries to help you explore different areas of interest Ultimately, it is an all-in-one Dictionary, encyclopedia, glossary and guidebook for all your CX needs.
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