Design Thinking for Training and Development Creating Learning Journeys That Get Results
Design Thinking for Training and Development: Creating Learning Journeys That Get Results by Sharon Boller, published by ATD Press in 2020, is a comprehensive guide that explores the application of design thinking in training and development. This 276-page book emphasizes the importance of viewing learning as an ongoing process rather than a one-time event, aiming to enhance both learner engagement and business performance through a human-centered approach.
Readers will find practical insights into adapting traditional design thinking methodologies specifically for training projects. The authors detail a structured process that includes steps such as refining problems, ideating solutions, and implementing feedback loops. Additionally, the book features two in-depth case studies and various tools, such as strategy blueprints and empathy maps, designed to help professionals better understand learner experiences and stakeholder needs. This edition serves as a valuable resource for those looking to improve training outcomes through innovative design thinking techniques.
Official synopsis Publisher
Better Learning Solutions Through Better Learning Experiences
When training and development initiatives treat learning as something that occurs as a one-time event, the learner and the business suffer. Using design thinking can help talent development professionals ensure learning sticks to drive improved performance.
Design Thinking for Training and Development offers a primer on design thinking, a human-centered process and problem-solving methodology that focuses on involving users of a solution in its design. For effective design thinking, talent development professionals need to go beyond the UX, the user experience, and incorporate the LX, the learner experience.
In this how-to guide for applying design thinking tools and techniques, Sharon Boller and Laura Fletcher share how they adapted the traditional design thinking process for training and development projects. Their process involves steps to:
- Get perspective.
- Refine the problem.
- Ideate and prototype.
- Iterate (develop, test, pilot, and refine).
- Implement.
Design thinking is about balancing the three forces on training and development programs: learner wants and needs, business needs, and constraints. Learn how to get buy-in from skeptical stakeholders. Discover why taking requests for training, gathering the perspective of stakeholders and learners, and crafting problem statements will uncover the true issue at hand.Two in-depth case studies show how the authors made design thinking work. Job aids and tools featured in this book include:
- a strategy blueprint to uncover what a stakeholder is trying to solve
- an empathy map to capture the learner’s thoughts, actions, motivators, and challenges
- an experience map to better understand how the learner performs.
With its hands-on, use-it-today approach, this book will get you started on your own journey to applying design thinking.
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