Managing Electronic Services A Public Sector Perspective
Managing Electronic Services A Public Sector Perspective by Åke Grönlund, published by Springer Science & Business Media on June 26, 2000, is a comprehensive guide that explores the integration of electronic services within public sector organizations. This 238-page book addresses the organizational, economic, technical, and user-related challenges that arise when developing these services. It emphasizes the importance of understanding user requirements and expectations while providing practical insights into making electronic services work effectively in relation to customers.
Readers will find a practical approach to portal-electronic services development, with a focus on diagnosing potential problems and avoiding common pitfalls. The book integrates managerial, technical, and economic issues, offering numerous examples to illustrate key concepts. Topics such as information management and system administration are woven throughout, making this edition a valuable resource for those involved in the management of electronic services in the public sector.
Official synopsis Publisher
Electronic Service Management is an emerging concept. It covers the organisational, economic technical and user issues involved when integrating the development of electronic services. This is particularly important (and more complicated) within public sector organisations.
Managing Electronic Services provides an easy to read and practical guide to portal-electronic services development in the public sector. The book takes an organisational perspective asking ‘How do you make things work in your organisation and in relation to your customers or users?’ By integrating the managerial, technical and economic issues, the authors can put them into context with the need to understand user requirements and expectations.
Lots of examples are provided, giving tips on how to avoid many of the pitfalls you might meet along the way, and showing you how to diagnose potential problems and find ways of dealing with them effectively.
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