Key Element Guide ITIL Service Strategy
Key Element Guide ITIL Service Strategy by David Cannon is a concise reference published by TSO in 2012, featuring 168 pages in English. This guide summarizes the essential components of the core ITIL Service Strategy framework, which aims to align business objectives with IT capabilities, ensuring that both sectors enhance each other’s performance.
Readers will find a clear overview of how Service Strategy integrates with the overall Service Lifecycle, maintaining a focus on the business case while connecting to related process elements. The guide serves as a practical resource for those interested in business and economics, management, and computer science, providing insights into effective IT service management practices.
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The Service Strategy Key Element Guide provides a handy reference to the content contained within the core ITIL Service Strategy guidance and summarises its key elements. Service Strategy is a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the Service Lifecycle stays focused on the business case and relates to all the companion process elements that follow
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